Researcher-Facing Track Call, Jan 2020
Researcher-Facing Track, Thursday Jan 9, 2020 1pm ET/ 12pm CT/ 11am MT/ 10am PT/ 8am HT Title: Community discussion – Handling support requests Presenter(s): open call discussion Description: The number of help requests (tickets) from the Research Community has been increasing over the past years. At the same time, the questions have become increasingly complicated. …