Strategy & Policy-Facing Track, Oct 2023

First Wednesday of every month
12pm ET/ 11am CT/ 10am MT/ 9am PT/ 7am HT

Topic: Satisfaction Surveys

We discussed practices around conducting Satisfaction Surveys for RCD programs. Some of the issues we explored include: How to get a good response (and what is a good response rate)?; How to “sell” participation in surveys to the user community?; Why should users contribute?; How often to conduct surveys?; and What to do with the data (how to analyze and report).

Call Coordinates (Zoom):
Due to the recent trend in ZoomBombing, please contact the S&P-F Track Chairs for the Zoom call information, and please include your name and affiliation.